What you will do:
The FSC will interact and communicate regularly with internal teams and external customers (e.g. clients, subcontractors, vendors) to perform and support the following responsibilities:
- Receive and log all incoming field service requests, using available databases/tools, sent by external customers or indirectly from internal engineering and/or contract administration teams.
- Lead and/or assist in preparing and finalizing field service quotes, proposals and contracts.
- Collaborate with internal teams to develop work scopes and quotes, and compile proposal documentation.
- Draft estimates and quote letters for review and submission.
- Create and track purchase orders as required for subcontracted field service support.
- Receive and acknowledge customer communications, inquiries and issues; redirect issues to appropriate staff for action.
- Support field service scheduling, progress tracking and monitoring.
- Ensure all related project documentation is collected and in order so that all subsequent invoicing related activities can be completed, as required.
- Manage and update all related tools, databases and documentation related to the field service project lifecycle.
- Travel, occasionally, to supplier and customer locations.
- Other administrative duties as assigned.
What you will need:
- Undergraduate degree or advanced level College diploma in engineering, business administration, or project management.
- Proven experience in coordination, administration, or support roles, preferably within an engineering, or technical environment.
- Familiarity reviewing commercial / technical terms and conditions is preferred.
- Strong written and verbal communication skills, with proven ability to create, edit and format professional level correspondence and presentations.
- Strong proficiency in Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, SharePoint and Teams. Experience with Microsoft Project is a plus.
- Experience using business systems (e.g. ERP) and productivity tools (e.g. SmartSheet) is a plus.
- Strong attention to detail and the ability to prioritize and manage time on multiple simultaneous projects and deliverables.
Why join us?
At Hepburn Engineering we value our employees and offer a supportive and innovative environment including:
- Competitive salary and an annual bonus program.
- Comprehensive benefits that include medical, dental and vision care.
- Opportunities for professional growth and development.
- Company BBQs and social events.
How to apply:
Send resume and cover letter to: hr@hepeng.com
We are an equal opportunity employer. If you require accommodation, please contact Human Resources at hr@hepeng.com. Any other accommodation needs or feedback can also be submitted to Human Resources.
We thank all applicants for their interest, however, only those selected to participate in the interview process will be contacted.
