What you will do:
The FSC will interact and communicate regularly with internal teams and external customers (e.g. clients, subcontractors, vendors) to perform and support the following responsibilities:
- Receive and log all incoming field service requests, using available databases/tools, sent by external customers or indirectly from internal engineering and/or contract administration teams.
- Lead and/or assist in preparing and finalizing field service quotes, proposals and contracts.
- Collaborate with internal teams to develop work scopes and quotes, and compile proposal documentation.
- Draft estimates and quote letters for review and submission.
- Create and track purchase orders as required for subcontracted field service support.
- Receive and acknowledge customer communications, inquiries and issues; redirect issues to appropriate staff for action.
- Support field service scheduling, progress tracking and monitoring.
- Ensure all related project documentation is collected and in order so that all subsequent invoicing related activities can be completed, as required.
- Manage and update all related tools, databases and documentation related to the field service project lifecycle.
- Travel, occasionally, to supplier and customer locations.
- Other administrative duties as assigned.
What you will need:
- Undergraduate degree or advanced level College diploma in engineering, business administration, or project management.
- Proven experience in coordination, administration, or support roles, preferably within an engineering, or technical environment.
- Familiarity reviewing commercial / technical terms and conditions is preferred.
- Strong written and verbal communication skills, with proven ability to create, edit and format professional level correspondence and presentations.
- Strong proficiency in Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, SharePoint and Teams. Experience with Microsoft Project is a plus.
- Experience using business systems (e.g. ERP) and productivity tools (e.g. SmartSheet) is a plus.
- Attention to detail and ability to prioritize and manage time on multiple simultaneous projects and deliverables.
About us:
Hepburn Engineering is a successful medium-sized Toronto based company that designs, builds and commissions heavy lifting equipment including mine hoists and replenishment-at-sea transfer systems for customers around the world. Hepburn Engineering integrates innovative custom-designed mechanical equipment with sophisticated electrical controls, hydraulics and electrical drives up to 7,500kW.
A few more things about us…we are a proud Canadian business, and we care deeply about our people who deliver safe and trusted engineering systems and solutions to our valued customers globally. We are located in a modern, state-of-the-art office near Bloor/Islington intersection and all major highways and transit hubs. We have a very competitive compensation, as well as a commitment to company socials and community involvement.
NOTE:
- Accommodation is available throughout our recruitment process for applicants with disabilities.
- Compensation is negotiable and commensurate with relevant experience.
Apply to: hr@hepeng.com
We thank all applicants for their interest, however, only those selected to participate in the interview process will be contacted.
For more information about Hepburn Engineering Inc. visit www.hepeng.com
